How Great Decisions Get Made: 10 Easy Steps for Reaching Agreement on Even the Toughest Issues

All too often, solving tough work issues can become a tug of war as clashing departments, priorities, personality styles, and other concerns threaten to destroy any possibility of a successful conclusion. But by sharing hopes, and focusing on information rather than debate, the path to agreement can become wonderfully clear.
How Great Decisions Get Made. shows how to bring out the best in people, so that the process of decision making cements groups together rather than pulling them apart. The book gives readers a simple 10-step process to help their people overcome seemingly intractable differences, paving the way for groups to:
* Embrace a world view filled with the possibility of creating better results together * Shift their attention from the stale “What should we do?” to a fresh “How can we achieve what we really want?” attitude * Tap into who they are to define and articulate their hopes
Readers looking for quick, exciting ways to energize their often contentious decision-making process will find all the help they need, from real-life scenarios showing the process in action to a self-assessment checklist. How Great Decisions Get Made provides the key to overcoming barriers, making people feel great about the work they do, and achieving extraordinary results.

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50 Exercises for Building Effective Leaders

Foreword by James M. KouzesNo one becomes a great leader without first being a great learner. The Leadership Training Activity Book provides trainers with a wide range of activities to help teach and apply the most critical leadership competencies participants need. Featuring modules designed for beginning to advanced skill levels, the book contains exercises that help new and experienced leaders improve their understanding of crucial topics such as trust * values * networking * conflict resolution * diversity * negotiation * listening skills * mentoring * vision * communicationDesigned to encourage a journey of discovery in which trainers liberate the hidden skills already in the hearts and minds of learners, The Leadership Training Activity Book is a unique collection of proven exercises that will elicit the best from those who wish to lead.

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78 Important Questions Every Leader Should Ask and Answer

Great leaders have many talents, but one critical skill — often unrecognized — is the ability to ask and answer questions. This unique book offers 78 questions that leaders at all levels need to ask and answer both inside and outside the organization. Leaders who master this question-response technique will gain much useful information about what is really going on in their businesses, as well as the admiration of employees, customers, and others with whom they interact. The questions and answers cover a range of common and uncommon situations, including: the need to connect employees’ efforts to company goals; layoffs, business downturns, and mergers; personal crises of employees; coaching and mentoring sessions; and customer retention. The book even includes advice on answering questions when the answer is “”I don’t know”" or “”I can’t tell you.”" With worksheets in each chapter, it prepares leaders to ask important questions of: * Customers (”"Why do you do business with our competition?”") * Employees (”"What’s a recent management decision you didn’t understand?”") * And even themselves (”"What do I want to be remembered for?”")
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101 Ways to Market Your Business

Successful marketing is vital to the survival of every business: the more you market your products and services, the greater your potential to make money. However, many business owners lack the time and the budget to implement a full-blown marketing plan. That's why professional marketing consultant Andrew Griffiths created this jargon-free guide. It contains 101 simple, practical marketing ideas, most of which can be implemented at low cost. All the ideas are tried and tested and are based on proven marketing techniques that are used around the world every day. The beauty of these ideas is that they don't take up a lot of time and very few of them require any special skills. Readers can open at almost any page and start working on a marketing idea that will bring in more business immediately. The bite-sized pieces of information are perfect as a source of inspiration for business owners who want to be proactive about marketing their business but who aren't sure where to start.
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Corporate Finance

In a beauty contest for companies, the winner is . . . General Electric. Or at least General Electric is the most admired company in America, according to Fortunemagazine’s annual survey. The other top ten finalists are Cisco Systems,Wal- Mart Stores, Southwest Airlines, Microsoft, Home Depot, Berkshire Hathaway, Charles Schwab, Intel, and Dell Computer.What do these companies have that separates them from the rest of the pack?
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Business Letters for Busy People

This is a handy, quick-reference guide that gives you what you need to write virtually any kind of business letter, including sample letters you can adapt and use right now. A must for any business office, home office or home, this newly updated classic has been a best-seller since it was introduced in 1991. It’s packed with the most concrete information, useful techniques, and practical tips available.

This fourth edition also includes a CD-ROM with ready-to-use templates for all of the sample letters included within the text. This book can help you, or any member of your office staff cut the time spent letter writing in half, and get the “right” word or phrase or the correct format immediately. Includes letters for: sales and promotion, customer relations, collections, letters to the media, letters of condolence and goodwill and many, many more. These effective letters can be copied, modified, and customized to fit your requirements.

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How to Coordinate a Campaign

How to Coordinate a Campaign
by Ben Norman

This book is a practical guidebook for coordinating campaigns for real change. It will guide you through each of the necessary steps to achieve you aim, from forming a campaign group, recruiting, inspiring and motivating your members to lobbying officials, dealing with the media and writing speeches – in short everything you will need to achieve real, positive success.

This book is the product of five years experience in student campaign movements, but the lessons and the skills do not only apply to students. No matter what you goal or your political persuasion this book will help set you on your way.

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How To Write A Great Query Letter

How To Write A Great Query Letter
by Noah Lukeman

Many books have been written about the query letter. But few have been written by literary agents, who receive thousands of queries each year and who grapple with them on a daily basis. Even fewer books have been written by literary agents who are currently active, who are willing to write from the trenches and offer their perspective on why they reject query letters, and why they accept them.

New York literary agent Noah Lukeman, President of Lukeman Literary Management Ltd and author of three critically-acclaimed books on the craft of writing, has read thousands of query letters during his years as a literary agent. In this book, he offers his insights on the query letter, sharing an insider’s perspective, giving insights and practical tips about what works and what doesn’t.

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